Frequently Asked Questions
Here you’ll find answers to the most common questions about our medical courier services. If you don’t see what you’re looking for, please don’t hesitate to reach out. We’re always here to help!
1. What types of items do you transport?
We specialize in transporting medical supplies, laboratory specimens, pharmaceuticals, medical equipment, and other healthcare related materials.
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2. Are your drivers trained and certified?
Yes, all our drivers are fully trained and certified in HIPAA compliance, bloodborne pathogen safety, and proper handling of sensitive medical items.
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3. How do you ensure the safety and integrity of medical shipments?
We use temperature-controlled containers, real-time tracking, and secure handling procedures to maintain the integrity and confidentiality of every delivery.
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4. Do you offer same-day delivery?
Yes, we offer same-day, urgent, and scheduled delivery options to meet your specific needs.
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5. How is pricing determined for your services?
Pricing is based on factors such as distance, urgency, package size, and any special requirements (e.g., temperature control or after-hours delivery).
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6. What areas do you serve?
We serve Raleigh and the surrounding regions. Please contact us to confirm service availability for your location.
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7. How can I track my shipment?
You can track your shipment in real time using our online tracking system or by contacting our customer service team.
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8. What if my delivery is time-sensitive?
We prioritize urgent deliveries and offer expedited services for time-sensitive shipments to ensure they arrive when needed.
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9. Are you available for after-hours or weekend deliveries?
Yes, we provide after-hours and weekend delivery options to accommodate your schedule.
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10. How do I schedule a pickup or delivery?
You can schedule a pickup or delivery by calling our office or submitting a request through our website.
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11. What if I have a unique or specialized delivery need?
We tailor our services to meet the specific requirements of healthcare providers, laboratories, and patients. Contact us to discuss your unique needs.
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12. How do I get started as a client?
Simply reach out to us via our website, phone, or email to receive a free quote and schedule your first delivery.
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